1. Who We Are
LocalVerse is a multilingual travel service application designed for global travelers, local experience providers. Our services include content discovery, AI-assisted trip planning, order collaboration, payment fulfillment, direct messaging, trip management, and after-sales support.
2. What This Policy Covers
This Privacy Policy explains:
- what information we collect;
- why we collect it;
- how we use, store, share, and protect it; and
- what choices and rights you may have regarding your information.
3. Information We Collect
3.1 Account and Identity Information
- email address, phone number, and account identifiers;
- identifiers returned by Apple, Google, or WeChat, including WeChat OpenID and UnionID when available;
- nickname and avatar you authorize WeChat to provide;
- nickname, avatar, language preference, and role-related profile information.
3.2 Information You Provide to Us
- chat and collaboration messages, plus text, private images, user or Inspiration cards, and linked ticket information you submit to online support;
- AI trip planning inputs such as destination, dates, budget, preferences, and traveler count;
- content you upload or publish, including profile images, photos, videos, Moment content, comments, and reviews;
- order notes, refund reasons, after-sales descriptions, and host remarks.
3.3 Order, Trip, and Service Information
- Order, Trip, and experience-pack related data;
- quote, payment channel, transaction, refund, and settlement status information;
- payment and payout account identifiers, verification status, amounts, currencies, and channel result codes needed for reconciliation, refunds, settlement, or withdrawal;
- consultation and fulfillment relationship data between travelers and experience providers;
- trip nodes, service items, and experience item information.
3.4 Device and Usage Information
- device model, operating system version, and app version;
- log data, crash data, and diagnostic information;
- network status, access time, and operation records;
- session identifiers or device-generated identifiers;
- installation identifiers, Expo Push Tokens, app version, and last-active time used to deliver direct-message or support notifications and keep the app badge in sync.
3.5 Permission-Based Information
- foreground location, when you choose nearby recommendations or place selection; LocalVerse does not request background location;
- camera access when you choose to scan a LocalVerse QR code;
- photo library or media access for uploading avatars, photos, and videos or saving assets you request;
- microphone and speech recognition access when you start voice input, speech-to-text, or live translation;
- notification permission when you choose message alerts; direct-message or support text may include a safe preview of up to 80 Unicode characters, while images and structured cards use only a type summary and never include an image URL or card JSON in the notification.
3.6 Provider Verification and Financial Information
- legal name, phone number, identity document images, provider credentials, application answers, and review results submitted for experience-provider verification;
- business, payment-account, settlement, and withdrawal status needed to provide real-world experience services and related payouts;
- information entered directly on a payment provider's hosted onboarding or checkout page is processed by that provider under its own privacy policy; LocalVerse stores only the identifiers and results needed to continue the requested transaction or account workflow.
4. How We Use Information
- to create, authenticate, and manage your account;
- to provide AI trip planning, content display, messaging, order, and trip services;
- to provide nearby recommendations and place selection only when you use those features;
- to support provider consultations, quote confirmation, fulfillment, after-sales support, and reviews;
- to verify provider eligibility, protect private verification materials, and support compliant payment, settlement, and withdrawal workflows;
- to deliver direct-message or support-reply alerts, persist their unread states separately, and synchronize the combined badge after you enable notifications;
- to upload, store, and display the media and profile assets you choose to provide;
- to maintain account security and prevent fraud or abuse;
- to diagnose issues, improve performance, and optimize user experience;
- to process support requests, complaints, refunds, and service inquiries;
- to comply with applicable legal, regulatory, and dispute resolution requirements.
6. International Data Transfers
LocalVerse serves users globally. Depending on your location, the infrastructure you access, and the service providers we use, your information may be transferred to, stored in, or processed in countries or regions other than your own.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will delete, anonymize, or otherwise handle it in accordance with applicable law.
- push tokens are disabled or deleted when you sign out, delete the account, or the provider reports that the token is invalid;
- private identity and provider-verification materials are retained only while needed for verification, service eligibility, security, legal, or dispute-handling obligations, then deleted or de-identified;
- order, payment, refund, settlement, withdrawal, tax, and dispute records may be retained for the period required by applicable law and financial compliance obligations.
- resolved support conversations are archived from the app; related support and ticket records may remain access-restricted for the period needed to handle complaints, disputes, safety events, or legal obligations.
8. Your Rights and Choices
- access and review your personal information;
- correct or update your account details;
- delete certain content or request account deletion;
- withdraw camera, photo, foreground location, microphone, speech recognition, or notification permissions in system settings;
- stop using certain features, disable notifications, or limit certain communications.
9. Account Deletion and Closure
If you request account deletion or closure, we may need to verify your identity before processing the request. After closure, some transaction-related, legally required, customer-support, ticket, or dispute-handling records may still be retained for a necessary period, without continuing to publicly identify the closed account.
10. Children and Minors
LocalVerse is primarily intended for users who are legally able to use our services independently or with appropriate authorization. If you are a minor, please use our services under the guidance of a parent or legal guardian.
11. Security Measures
- access controls;
- encrypted transmission where appropriate;
- permission separation;
- logging and auditing;
- security monitoring and incident response.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Third-Party Services and Links
Our services may contain third-party login methods, payment tools, maps, cloud storage, or links to external services. These third parties may have their own privacy practices, and we encourage you to review their policies separately.
- Alibaba Cloud SMS sends login or linking codes to mainland China (+86) numbers and processes the necessary phone number, template, and delivery result;
- Alibaba Cloud Object Storage stores user-selected media and private provider-verification materials with access controls appropriate to the content;
- WeChat OpenSDK and WeChat Open Platform complete authorization when you choose WeChat sign-in or linking and process OpenID, UnionID when available, nickname, and avatar;
- Sign in with Apple and Google Sign-In verify the third-party identity when you choose the corresponding sign-in or linking method;
- Expo Push Service and Apple Push Notification service process the push token, unified support or direct-message sender label, limited text preview or message-type summary, and routing identifiers needed to deliver an enabled message alert;
- Airwallex or YeePay, together with the selected WeChat Pay or Alipay payment channel where applicable, process transaction, amount, refund, settlement, verification, and payout information needed for real-world travel-service payments;
- map and location service providers process the place query or foreground location needed when you choose nearby recommendations, place selection, or external navigation;
- AI model service providers process the text or media you explicitly submit to an AI-assisted feature only to return the requested result.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or product features. Updated versions may be posted within the app, on our website, or through other appropriate channels.